POLICIES & PROCEDURES
Bobbi's
Critter Sitter Policies and Procedures. The section below clarifies
our standard policies...all of which are in place to guarantee the best care
for your pet. If you have any questions, please feel free to contact us at
360-621-6101 or e-mail.
Please
notify Bobbi as soon as you return home!
We
understand that your plans may change during travel, and you may return home
early or late. We (and your pets) greatly appreciate if you can keep us
informed as to any change in plans. To guarantee your pet's well being, we
will automatically continue to make visits until we hear from you. However, if
you have not contacted us that you will be delayed, we will need to charge
extra for these unscheduled visits. No refunds or credits for early returns.
Time
of Sitter Arrival
Unfortunately,
Bobbi's Critter Sitter can not guarantee a specific arrival time. We will do our best to arrive
close to your preferred time, but we must allow for a two-hour window in case
of traffic and/or any issues at another client's home. It is recommended to
schedule dog visits approximately 6 hours apart to make your pet more
comfortable.
Cancellation
If
you need to cancel scheduled visits, we require notice at least 3 days prior
to the visit. Many times we are forced to refuse clients due to unavailable
time, so we greatly appreciate advance notice of cancellation. Cancellations
with less than 3 days notice will incur a cancellation charge of $25.
Emergency
Contacts
Please
ensure that Bobbi has all necessary contact information before you leave. In the
event that we have trouble getting into your home, we would need to contact
someone from outside your house...and any information that is left inside the
house is no use. It is essential that you provide all information during your
initial interview when you schedule service.
Pet/Household
Supplies
During
our visits, we want to spend quality time with your pets rather than searching
for supplies. Please ensure your sitter knows the location of all supplies,
and that you have enough pet food, litter, and paper towels for the entire
time you are away. If we need to purchase any supplies, we will do so, but
additional charges will apply.
Key
Policy
Bobbi
must have a key to your home before you leave...we will not leave keys
"under the mat" or the like (due to safety issues for your home and
our sitters). In addition, we will NOT lock keys in the house after the last
visit, as we must be able to access your home in case you are delayed and your
pets need additional visits. We recommend that you let us keep your keys for
future services. Many of our clients enjoy the comfort of knowing that if
something comes up (e.g., working late, locked out, iron or stove left on);
your pet sitter has a key and would be more than happy to help you out in a
pinch.
Unlocked
Homes
While
some people may feel comfortable leaving doors unlocked or open, Bobbi must
politely decline to visit an unsecured home. Homes must be kept locked to
ensure the safety of our pet sitters (and your pets!), and to meet insurance
requirements. Changes in Locks, Alarm Codes, Pets/or Pet Care If you have made
any lock or alarm code changes, it is critical that you notify us when
scheduling service. We will ask you for any changes at that time, but please
have any information or keys ready for us. We want to provide the best care
for your pets, so please also inform us as to any new pets in your home or any
changes in pet care.
Pet
Behavior & Well-Being
Bobbi's
Critter Sitter will not care for aggressive animals and/or animals with a
history of biting.
